If you have purchased goods as a consumer, you have the right to withdraw from the purchase contract without giving any reason within 14 days from the date of receiving the goods.
To exercise this right, you may use the form below. After submitting the form, you will receive a confirmation of receipt of your withdrawal by email.
Withdrawal Form
The buyer is required to return the goods without undue delay, no later than 14 days from the date of withdrawal from the contract.
The buyer bears all costs associated with returning the goods to the seller, including pallet or oversized transport costs if required due to the nature of the goods.
The seller shall refund all payments received from the buyer, including delivery costs, within 14 days from the day the seller receives the withdrawal. However, the refund may be withheld until the returned goods have been received or until the buyer has provided proof that the goods have been sent back, whichever occurs first. The refund will be made using the same payment method that the buyer used for the original transaction, unless the parties agree otherwise.
The buyer is responsible for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functionality.
If the buyer refuses to accept properly delivered goods without prior withdrawal from the contract, the seller is entitled to claim reimbursement of reasonable costs incurred in connection with unsuccessful delivery, return transport and any necessary storage of the goods.
A withdrawal form in PDF format is available for download here.