These Terms and Conditions contain all information required by the applicable legal regulations of the Slovak Republic and the European Union in the field of consumer protection.
1. Basic Provisions
1.1. These Terms and Conditions govern the rights and obligations between the Seller and the Buyer in the sale of goods through the online store available on the website https://bestgarden.eu.
1.2. The Seller is:
Bestgarden.eu s.r.o.
Slivková 951/15B, 951 01 Nitrianske Hrnčiarovce, Slovakia
Company ID: 51331829
Tax ID: 2120711043
VAT ID: SK2120711043
E-mail: support@bestgarden.eu
1.3. The Buyer is a natural person – a consumer – who concludes a purchase contract outside the scope of their business activity.
1.4. Legal relations shall be governed by the laws of the Slovak Republic and the applicable legal regulations of the European Union, without prejudice to the consumer’s rights arising from the legal regulations of the country in which the consumer has their habitual residence.
2. Order and Conclusion of the Purchase Contract
2.1. By submitting an order through the order form on the Checkout page, the Buyer makes an offer to conclude a purchase contract.
2.2. The purchase contract is concluded at the moment of successful receipt of payment for the goods and delivery of the order processing confirmation to the Buyer’s e-mail address.
2.3. If payment for the order has not been successfully completed, the purchase contract shall not be concluded.
2.4. The Seller reserves the right to refuse an order, in particular in the event of a technical pricing error, incomplete or incorrect data provided in the order, suspected misuse of the ordering system, or other objective reasons preventing the conclusion of the purchase contract.
2.5. If, after the conclusion of the purchase contract, it becomes evident that the ordered goods are not available for objective reasons or cannot be delivered even within an additional reasonable period, the Seller is entitled to withdraw from the contract. In such case, the Buyer shall be refunded the full amount paid without undue delay.
3. Price and Payment Terms
3.1. All prices are stated including VAT.
3.2. The Buyer may pay the purchase price exclusively by online payment via the secure payment gateway Stripe operated by Stripe Payments Europe Ltd., using:
- a payment card,
- the EPS payment method (online bank transfer available for customers in Austria).
3.3. The purchase price is payable immediately upon submission of the order and its payment is a condition for the conclusion of the purchase contract.
3.4. Delivery costs are displayed to the Buyer during the order process before the binding submission of the order.
4. Delivery Terms
4.1. The goods are delivered by the courier company Geis Global Logistics in the form of door-to-door delivery to the address specified by the Buyer in the order. The current list of countries to which delivery is available, as well as delivery conditions, are stated on the page Shipping and Payment.
4.2. The usual delivery time is 1 to 3 working days from the handover of the shipment to the carrier, unless otherwise stated for a specific product. The Buyer will be informed of dispatch by e-mail.
4.3. The Buyer is required to provide a telephone number when placing the order for the purpose of ensuring proper delivery. The telephone number may be provided to the carrier solely for delivery purposes.
4.4. Upon receipt of the shipment, the Buyer is obliged to check its condition, in particular the integrity of the packaging and any visible damage. In the event of damage, the Buyer is required to notify the carrier without undue delay and to draw up a damage report with the carrier. Subsequent claims concerning mechanical damage caused during transport may be rejected.
4.5. Due to its nature, the goods sold are heavy and may be delivered on a pallet or as oversized shipment. The Buyer acknowledges that delivery takes place at the first accessible location suitable for freight transport at the delivery address, and handling of the goods to the final place of storage is not included in the delivery. If necessary, the Buyer shall arrange assistance from another person.
5. Transfer of Ownership and Risk of Damage
5.1. Ownership of the goods passes to the Buyer upon their receipt.
5.2. The risk of damage to the goods passes to the Buyer at the moment of their receipt.
5.3. If the Buyer refuses to accept properly delivered goods without justified reason, this shall be deemed receipt for the purposes of transfer of risk of damage.
6. Liability for Defects
6.1. The Seller is liable for defects in the goods that occur within 24 months from their receipt.
6.2. The Buyer is obliged to notify the defect without undue delay after discovering it, no later than 2 months from the date of its discovery.
6.3. In the event of a defect, the Buyer has the right to have the defect remedied free of charge by repair or replacement of the goods, if this is possible and proportionate considering the nature of the defect and the goods.
6.4. If the remedy of the defect is not possible or would be disproportionate considering the nature of the goods or the extent of the defect, the Seller shall provide the Buyer with an appropriate price reduction or refund a part of the purchase price corresponding to the extent of the defect.
6.5. When making a claim, the Buyer is obliged to provide reasonable cooperation to the Seller, in particular to describe the defect and, upon request, provide photographic documentation or other supporting materials necessary for assessing the claim.
6.6. A claim may be submitted by e-mail or in writing to the registered office address of the Seller.
6.7. The claim shall be resolved no later than 30 days from the date of its submission, unless applicable legal regulations provide otherwise.
7. Withdrawal from the Contract
7.1. The Buyer has the right to withdraw from the contract without stating any reason within 14 days from receipt of the goods.
7.2. The Buyer bears all costs associated with returning the goods to the Seller, including pallet or oversized transport costs, if required due to the nature of the goods.
7.3. The Seller shall refund all payments received from the Buyer, including delivery costs, within 14 days from receipt of the withdrawal, but not before the returned goods have been received or the Buyer has provided proof that the goods have been sent back. The refund shall be made using the same payment method used by the Buyer, unless otherwise agreed.
7.4. The Buyer is responsible for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functionality.
7.5. If the Buyer refuses to accept properly delivered goods without prior withdrawal from the contract, the Seller is entitled to claim reimbursement of reasonable costs incurred in connection with unsuccessful delivery, return transport and any necessary storage of the goods.
Withdrawal Form
The Buyer may exercise the right of withdrawal via the online form available on the page Withdrawal from the Purchase Contract.
A withdrawal form in PDF format is available for download here.
8. Alternative Dispute Resolution
8.1. The consumer has the right to contact the Seller with a request for remedy if they are not satisfied with the manner in which their claim was handled or if they believe that the Seller has violated their rights.
8.2. If the Seller responds negatively to such request or does not respond within 30 days from the date of its submission, the consumer has the right to submit a proposal for the initiation of alternative dispute resolution.
The alternative dispute resolution body in the Slovak Republic is:
Slovak Trade Inspection (SOI)
Bajkalská 21/A
827 99 Bratislava
https://www.soi.sk
The consumer also has the right to submit a proposal for alternative dispute resolution through the competent ADR body in the country of their habitual residence.
9. Personal Data Protection
Details regarding the processing of personal data are provided in a separate document Privacy Policy.
10. Final Provisions
10.1. These Terms and Conditions are effective as of 01.03.2026 and apply to purchase contracts concluded from that date onwards.
10.2. By submitting the order, the Buyer confirms that they have read and agree to these Terms and Conditions.